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Frequently Asked Questions

Live 24 FAQ — Answers to All Your Questions

From opening an account to withdrawing your winnings — everything you need to know about Live 24, all in one place. Our support team is always ready to help.

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FAQ Categories

Choose a topic — and get to the right answer fast.

Account & Registration
Find out how to open an account, update your details, change your password, and verify your identity — all in one place.
Deposits & Withdrawals
Learn how to deposit and withdraw via bKash, Nagad, Rocket, or bank transfer, including minimum amounts and processing times.
Bonuses & Promotions
Find out how to claim and use welcome bonuses, cashback, free bets, and reload offers.
Betting & Games
How to join Sports Betting, live betting, casino, and lottery — plus how odds work. All your questions answered here.
Security & Privacy
How secure your account is, how to enable two-factor authentication, and how your personal data is kept safe.
Support & Contact
Find out how to contact the support team when you need help, including live chat, email, and expected response times.
Categories
Account & Registration Deposits & Withdrawals Bonuses & Promotions Betting & Games Security Support
All Account Payment Bonus Betting Security Support
Account & Registration

Opening an account on Live 24 is quick and easy. on the Registration page Enter your mobile number or email address, create a strong password, and verify with an OTP. Your account will be ready in just 2 minutes. Once registered, go to your profile and fill in your full name and date of birth — you'll need these when making withdrawals later.

You must be at least 18 years old to open an account on Live 24. This is part of our responsible gaming policy. Proof of age may be requested during verification — keep your National ID or passport handy.

No, each person may only register one account. Creating multiple accounts using the same mobile number, email address, or device is against Live 24's terms. Doing so may result in all accounts being suspended and any funds being forfeited.

on the Login page Click the "Forgot password?" link on the login page. Enter your registered mobile number or email address — a reset link will be sent within a few minutes. Click the link and set your new password. We recommend using at least 8 characters with a mix of letters, numbers, and special characters.

KYC verification is mandatory at Live 24 to ensure secure transactions. Before your first withdrawal, you'll need to upload a photo of your National ID or passport. Verification is usually completed within 24 hours, and it protects your account from fraud.
Deposits & Withdrawals

You can deposit at Live 24 via bKash, Nagad, Rocket, Upay, and direct bank transfer. Mobile banking deposits are usually reflected in your balance within 5–15 minutes. Bank transfers may take 1–2 business days.

The minimum deposit at Live 24 is 500 BDT, though this may vary slightly by payment method. bKash and Nagad both start from a minimum of 500 BDT. For larger amounts, bank transfer is the more convenient option.

Most withdrawals are completed within 15 minutes to 3 hours. Mobile banking methods are generally the fastest. If your KYC verification is still pending, your first withdrawal may take a little longer. Bank transfers can take up to 1 business day.

The minimum withdrawal at Live 24 is 500 BDT. Daily maximum withdrawal limits depend on your payment method and account level. VIP members enjoy higher withdrawal limits. Check the payments page for full details on your specific limits.

First, wait 30 minutes and refresh the page. If the balance still hasn't updated, email support@live24.ws or contact us via live chat with a screenshot or transaction ID. Our payments team will resolve the issue promptly.
Bonuses & Promotions

Open a new account and make your first deposit to receive a welcome bonus. Get up to 100% bonus on your first deposit — deposit ৳1,000 and get another ৳1,000 in bonus funds. Once you meet the wagering requirements, the bonus can be withdrawn as real money. Full terms on the Promotions page View.

Turnover requirements mean you must wager the bonus amount a set number of times before withdrawing. For example, a 1,000 BDT bonus with a 10x turnover requirement means you need to place a total of 10,000 BDT in bets. Requirements vary by offer, so read the terms carefully before claiming any bonus.

Live 24's cashback offer returns a percentage of your total losses over a set period. Cashback is typically calculated weekly or monthly and is credited to your account automatically. To view active cashback offers, on the Promotions page Go.

When you have a free bet, select "Free Bet" as the payment method on your betting slip. If the free bet wins, only the profit is credited to your balance — the stake itself is not returned. Free bets are typically valid for 7 days, so make sure to use them promptly.
Betting & Games

Odds are a number that shows the probability of an outcome and how much you stand to win. For example, odds of 2.00 mean a 100 BDT bet returns 200 BDT if you win (100 BDT profit). Live 24 displays odds in decimal format, which is the easiest to read.

Live betting, or in-play betting, lets you place bets on a match in real time while it's still in progress. on the Sports Betting page go to and select the "Live" section. Browse the ongoing matches and click on your preferred market to add it to your betting slip. Live odds update in real time, so make your decisions quickly.

Bets generally cannot be cancelled once placed. However, in some cases you can use the Cash Out feature to take a partial or full payout before the match ends. If a match is cancelled or a significant technical issue occurs, your stake will be refunded automatically.

on the Lottery page Browse to your preferred lottery and pick your numbers, or use the random pick option. Add to cart and pay from your balance. On the draw date, results are checked automatically — any winnings will be credited straight to your balance.
Security & Privacy

Yes, Live 24 is fully protected with SSL encryption. Your personal data and financial transactions are processed to the highest security standards. We comply with international security protocols and conduct regular security audits.

Go to your Profile Settings and click on the "Security" section. Enable the "Two-Factor Authentication" option. An OTP will be sent to your mobile number — enter it to confirm. From that point on, you'll need an OTP every time you log in, adding an extra layer of protection to your account.

No, Live 24 does not sell or unauthorisedly share your personal information with any third party. Only limited data is used where legally required or for payment processing purposes. For full details, please see our Privacy Policy Read more.

Change your password immediately and email support@live24.ws. You can also notify us instantly via live chat. Our security team will review your account and, if necessary, temporarily lock it to keep your funds safe.
Support & Contact

You can reach the Live 24 support team in three ways: (1) the live chat button at the bottom right of the website, (2) email at support@live24.ws, and (3) submitting a ticket through the Support section in your profile. Live chat typically gets a response within 5 minutes.

Yes, Live 24's support team is active 7 days a week, 24 hours a day. Support is available in Bengali, so there's no language barrier. For urgent matters, live chat is the fastest way to get help.

Email support@live24.ws to find out why your account was closed. Accounts are typically suspended due to incomplete KYC, a terms violation, or a security review. In most cases, submitting the required documents resolves the issue within 24–48 hours.

Live 24 takes responsible gaming very seriously. Our on the Responsible Gaming page You can access self-exclusion, deposit limits, and cooling-off periods. If you or a family member is struggling, reach out to our support team — we're always here to help.
Still have questions? If your question isn't answered above, ask us directly via live chat or email us at support@live24.ws. We're always happy to help in Bengali.
Contact Us

Whatever your question or issue, our team is always here to help.

Live Chat
Use the live chat on the website for an instant response.
Email Support
Email us at support@live24.ws and you'll receive a reply within 24 hours.
24/7 Support
Bengali-language support is available 24/7, every day of the week.
Support Ticket
For complex issues, submit a ticket from your profile.

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